Privacy Policy

1. Privacy Policy at a glance

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is any data with which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below.

2. General Information

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy.

When you use this website, various personal data are collected. Personal data are data that can be used to personally identify you. This privacy policy explains which data we collect and what we use them for. It also explains how and for what purpose this is done.

Please note that data transmission on the internet (e.g. communication by email) can have security vulnerabilities. Complete protection of data from access by third parties is not possible.

3. Data Controller

The responsible entity for data processing on this website is:

AWT Transfer OG
Kundratstraße 16/3/73
1100 Vienna
Austria

Phone: +43 676 394 19 49
Email: office@airport-wien-taxi.com

The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

4. Data Collection on Our Website

4.1 Cookies

Our website uses what are known as cookies in some places. Cookies do not cause any damage to your computer and do not contain viruses. They help make our services more user-friendly, effective, and secure. Cookies are small text files that are stored on your device and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit ends. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can configure your browser to inform you when cookies are being set and allow cookies only in individual cases, exclude the acceptance of cookies for specific cases or in general, and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

4.2 Cookie Banner

When you visit our website for the first time, we display a cookie banner where you can consent to the use of cookies or customize your preferences. Your consent or preferences are saved so that you are not prompted again on each visit.

4.3 Types of Cookies

We use different types of cookies on our website:

Necessary Cookies: These cookies are essential for the basic functions of the website and cannot be disabled.
Analytics Cookies: These cookies help us understand how visitors interact with the website by collecting and analyzing information anonymously.
Marketing Cookies: These cookies are used to show visitors relevant and engaging advertisements on other websites.

4.4 Server Log Files

The website provider automatically collects and stores information in what are known as server log files, which your browser automatically transmits to us. These include:

Browser type and version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

This data is not merged with other data sources. The collection of this data is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of the website - for this purpose, the server log files must be collected. Server log files are automatically deleted after 14 days.

4.5 Booking Source Detection

When you request a ride via our booking form, we store — together with your booking — information about how you reached our website. This comprises:

the web address of the page you came from (referrer)
campaign parameters from the URL you used (so-called UTM parameters: source, medium, campaign, term, content)
the Google Ads click identifier (gclid), if you arrived via a Google ad
the first page of our website you visited (landing page)

This information is held solely in your browser (session storage) and is only transmitted to us when you submit a booking. It is then stored together with your booking on our server in the EU. No cookies are set for this purpose and no data is shared with third parties.

The purpose of this processing is to understand through which channels (e.g. search engine, advertisement or referral) our bookings arise, in order to commercially assess and improve our website and advertising.

The legal basis is our legitimate interest in the commercial analysis and optimisation of our online offering pursuant to Art. 6(1)(f) GDPR. As this information forms part of the respective booking record, the retention periods stated in section 6 apply accordingly.

4.6 Audience Measurement (visit statistics)

For audience measurement we record, in pseudonymous form, how visitors reach our website. For each page view we store on our own server in the EU:

the page visited,
the web address of the referring page (referrer),
any campaign parameters (UTM, Google Ads click identifier gclid),
the time of the request;
pseudonymous usage events for reach and funnel analysis (e.g. whether a price was displayed, which steps of the booking form were reached, whether a booking was submitted) as well as your cookie-consent choice.

No cookies are set for this and nothing is stored on or read from your device. Your IP address is not stored; it is used only briefly to compute a daily-rotating, irreversible hash that lets us count the number of unique visitors per day without identifying you. Because the underlying key changes every day, recognition across multiple days is not possible. No data is shared with third parties.

The legal basis is our legitimate interest in the statistical analysis and optimisation of our website and advertising pursuant to Art. 6(1)(f) GDPR.

5. Google Analytics 4 and Google Ads

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics 4 uses cookies or similar technologies that enable an analysis of your use of the website.

Google Analytics 4 collects IP addresses in anonymised form by default; IP addresses are not logged or stored permanently. The information generated by the cookies about your use of this website may be transferred to Google servers, including in the USA. For transfers to the USA, Google relies on the EU-US Data Privacy Framework (European Commission adequacy decision of 10 July 2023); the EU Standard Contractual Clauses apply in addition.

We also advertise our services via Google Ads. If you reach us through an advertisement, Google technologies may be used to measure whether a booking results (conversion measurement, where applicable via the link with Google Analytics 4). Marketing-related cookies or identifiers may be set in this context.

The use of Google Analytics 4 and conversion measurement for Google Ads take place solely on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 165(3) of the Austrian Telecommunications Act 2021 for the storage of / access to information on your device. Without consent, no analytics or marketing cookies are set (Google Consent Mode: analytics_storage and ad_storage = "denied"). You can withdraw your consent at any time with future effect via the cookie settings.

6. Storage of Customer Data

When you use our services or contact us, we store certain personal data that you provide to us. This data may include:

Name and contact information (email address, telephone number)
Address details for pickup and drop-off
Travel details (flight number, arrival/departure time)
Payment information

Purpose of Data Processing:

We process your personal data for the following purposes:

To provide our services (taxi transfers)
To communicate with you regarding your booking
To handle payments
To improve our services
To comply with legal obligations

Retention Period:

We store your personal data only as long as necessary for the purposes mentioned above or as required by law. Booking data is generally retained for a period of 7 years in order to meet tax and accounting obligations.

Legal basis:

The legal basis for processing booking data (name, contact, address and travel data) is the performance of the transport contract or the taking of pre-contractual steps pursuant to Art. 6(1)(b) GDPR. Where we retain data to meet tax and commercial retention obligations, this is based on Art. 6(1)(c) GDPR.

Recipients / categories of recipients:

To provide our services, we share personal data with the following categories of recipients (processors):

hosting of our website (World4You Internet Services GmbH, Austria/EU) and of our booking system (EU region);
email-delivery providers (booking confirmations);
Google (Google Analytics 4 / Google Ads) — only where consent has been given.

No online payment takes place; payment is made in cash or by card directly to the driver. No payment data is therefore transmitted to a payment service provider.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: You have the right to request confirmation as to whether we are processing your personal data. If this is the case, you have the right to access this data.
Right to Rectification: You have the right to have inaccurate personal data corrected without delay.
Right to Erasure: You have the right to request the deletion of your personal data stored by us, provided that certain conditions are met.
Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data at any time.
Right to Withdraw Consent: You have the right to withdraw your consent at any time if we are processing your data based on your consent.

To exercise any of these rights, please contact us at office@airport-wien-taxi.com or by phone at +43 676 394 19 49.

8. Data Protection in Job Applications

We collect and process personal data from applicants for the purpose of handling the application process. Processing may also take place electronically. This is particularly the case if an applicant submits application documents to us electronically, for example by email.

If an employment contract is concluded with an applicant, the submitted data will be stored for the purpose of managing the employment relationship in compliance with legal regulations. If no employment contract is concluded, the application documents will be automatically deleted six months after the rejection decision is communicated, unless legitimate interests on our part prevent deletion.

9. Data Security

We implement technical and organizational security measures to protect your personal data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

For security reasons, this website uses TLS (Transport Layer Security) encryption, recognisable by the padlock symbol or "https://" in your browser's address bar. This protects the data transmitted between your browser and our server.

10. Changes to This Privacy Policy

We reserve the right to change this privacy policy at any time. The current version is always available on our website. Please visit the website regularly to stay informed about any updates.

11. Right to Lodge a Complaint with the Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your residence, place of work, or the place of the alleged infringement, if you believe that the processing of your personal data violates the GDPR.

Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna
Phone: +43 1 52 152-0
Email: dsb@dsb.gv.at